Hosted Products/Services

ALK Maps/PC*MILER Web/PC*MILER Web Services - Outages and/or Issue Protocol
Tue, 23 Apr, 2019 at 9:21 PM
ALK Services - After-Hours Escalation
If there is an after hours issue that is causing a critical issue for users for any ALK Services (Web Services, ALK Maps, web tools), use the contact inform...
Wed, 3 Oct, 2018 at 7:10 PM
Sumo Dashboard Alerting Levels
  MapTile Routing Reverse Geo-coding Locations (Forward Geo-coding) Single Search Slow Lane (Matrix +Optimize)      LATENCY Green: 0 to 90 A...
Thu, 30 May, 2019 at 2:02 PM
Searching for a Users Request to PCMWS
Install SQL Server Management Studio: https://go.microsoft.com/fwlink/?linkid=2088649 Be connected to the Princeton VPN Once installed launch and you sho...
Thu, 30 May, 2019 at 4:29 PM
AWS Management Console
Go to: https://console.aws.amazon.com/ec2/v2/home?region=us-east-1#Home:  Select Load Balancers from the right-hand panel Enter "wcf" into the...
Thu, 30 May, 2019 at 2:16 PM
Trimble MAPS Hosted Service Monitoring
Sumo Dashboard for Tracking PCM Support WS Dashboard - https://service.us2.sumologic.com/ui/#/dashboard/vZPKpgOmBhduOLBdyR5m5Jbiw63ocq0llsS4zepFUkj0tKJj...
Tue, 13 Aug, 2019 at 3:25 PM
Trimble MAPS - Status Site Update
If it is determined that a Customer Status Update is required. Go to: https://manage.statuspage.io  Create Incident Set: Incident name Incident statu...
Wed, 24 Jul, 2019 at 7:46 PM
Trimble MAPS Tile Latency
If the Sumo Dashboard indicates an issue with MapTile Latency (Red - > 120ms), perform tests below. If either #1 or #2 indicate an issue, follow escalati...
Tue, 13 Aug, 2019 at 3:24 PM
Support Sumo Log-in
Log-in for Tech Support Lab Display 2 https://service.us2.sumologic.com  User: jpereira@alk.com Password: Support123$
Tue, 13 Aug, 2019 at 5:43 PM