Hosted Products/Services

ALK Maps/PC*MILER Web/PC*MILER Web Services - Outages and/or Issue Protocol
Tue, 23 Apr, 2019 at 9:21 PM
Trimble MAPS - After-Hours Escalation
If there is an after hours issue that is causing a critical issue for users for any ALK Services (Web Services, ALK Maps, web tools), use the contact inform...
Wed, 22 Jan, 2020 at 4:28 PM
Sumo Dashboard Alerting Levels
  MapTile Routing Reverse Geo-coding Locations (Forward Geo-coding) Single Search Slow Lane (Matrix +Optimize)      LATENCY Green: 0 to 90 A...
Thu, 30 May, 2019 at 2:02 PM
Searching for a Users Request to PCMWS
Install SQL Server Management Studio: https://go.microsoft.com/fwlink/?linkid=2088649 Be connected to the Princeton VPN Once installed launch and you sho...
Wed, 26 Feb, 2020 at 3:42 PM
AWS Management Console
Go to: https://console.aws.amazon.com/ec2/v2/home?region=us-east-1#Home:  Select Load Balancers from the right-hand panel Enter "wcf" into the...
Thu, 30 May, 2019 at 2:16 PM
Trimble MAPS Hosted Service Monitoring
Sumo Dashboard for Tracking PCM Support WS Dashboard - https://service.us2.sumologic.com/ui/#/dashboard/vZPKpgOmBhduOLBdyR5m5Jbiw63ocq0llsS4zepFUkj0tKJj...
Tue, 13 Aug, 2019 at 3:25 PM
Trimble MAPS - Status Site Update
If it is determined that a Customer Status Update is required. Go to: https://manage.statuspage.io  Create Incident Set: Incident name Incident statu...
Wed, 24 Jul, 2019 at 7:46 PM
Trimble MAPS Tile Latency
If the Sumo Dashboard indicates an issue with MapTile Latency (Red - > 120ms), perform tests below. If either #1 or #2 indicate an issue, follow escalati...
Tue, 13 Aug, 2019 at 3:24 PM
Support Sumo Log-in
Log-in for Tech Support Lab Display 2 https://service.us2.sumologic.com  User: jpereira@alk.com Password: Support123$
Tue, 13 Aug, 2019 at 5:43 PM
Trimble MAPS Web Services & Javascript Platform - Technical Support Model
This documents is Trimble MAPS Internal and should be treated as proprietary and confidential information. Do not share this document externally in whole ...
Mon, 11 Nov, 2019 at 4:10 PM