Bus Dev has signed a new partner prospect for CoPilot
3 Days of 1.5 hrs each day:
Overall guiding presentation: Partner Training Bootcamp (select the most current...at least Rev 4)
Day 1 – High level intro to CoPilot and Web Tools (Sales, Trainers, Support)
Setup with Personal Use CoPilot Web Tools for partner’s relevant personnel to use with their phones/tablets
Homework assignment – AMS…Web Tools access…Profiles…Site(s)…run a route…send image of route compliance.
Strategic meeting, CoPilot enhancements plus sales tools
Promo webinar or shows – 3 whitepapers, Best Practices for Better Business, then connect with Sales Rep to get corresponding Checklists
Day 2 – Customer On-Boarding/Train the Trainer (Training, Support)
All in the Overall guiding presentation at the top…for Day 2
New customer on-boarding materials
Day 3 – Diagnosing “customer issues” (Support)…potentially including Remainder of Day 2 (MapSure and CoPilot Settings; Training and Support)
All in the Overall guiding presentation at the top…for Day 3
Summary reference documentation:
Support Escalation to TrimbleMAPS - https://docs.google.com/document/d/1KAy2XZApLOEh4XBIsu0ZnJU023aPeBxkTsCe19m5DHk/edit?usp=sharing
TrimbleMAPS Synchronized Support Model - https://docs.google.com/document/d/1bmNFM0Y3GSiC9qKDBuPL-nqEqSiM3OTQY2o-2ZJwmgo/edit?usp=sharing
Session recordings and documentation made available in an appropriate, shared Google Drive folder, to the participants after the final session.https://drive.google.com/drive/folders/1tZsuLl1UG9iHjuEY3tR04PPMmx7VXwd8?usp=sharing
Post Training Quizzes – In the 3 weeks following training 7 quizzes will be emailed to the Training and Support Personnel. These quizzes are 3-5 multiple choice questions designed to help with retention or encourage them to search answers. The 7 correlate to the on-boarding sections and support section in the sequence taught
The first week after, Quiz 1 on Tuesday and Quiz 2 on Thursday.
The second week, Quiz 3 on Tuesday and Quiz 4 on Thursday.
The third week, Quiz 5 on Monday, Quiz 6 on Wednesday, and Quiz 7 on Friday.
Folder with the Quiz masters…they’ll be duplicated for each partner to keep results separate - https://drive.google.com/drive/folders/1gUtS5SXKZzen2oC5ddndiMx5wEhRdJCR?usp=sharing