Customer: Byrne Dairy
Type of Business (description):
Dairy Distributor HQ’d in NY – operate under 4 brands.
Today, Byrne Dairy is a fourth generation, family-owned producer and distributor of Greek Yoghurt, Conventional Yogurt, Sour Cream, Milk, Cream, Ice Cream and a variety of other dairy products. Based in Central New York, with its abundant supply of high quality milk, Byrne Dairy works with local family farms. Byrne Dairy’s average farm is only 35 miles from it’s plants where they receive around 50 million pounds of milk each month. Strong relationships with their farmers has been a cornerstone of Byrne Dairy’s business lasting through generations and bonded by handshakes not contracts.
Byrne Dairy currently has four manufacturing facilities including a Fresh Dairy Plant and Ice Cream Plant located in Syracuse, N.Y, an Ultra High Temperature (UHT) Pasteurization Plant in DeWitt, N.Y., and a Cultured Plant located in Cortlandville, N.Y.
Byrne Dairy has additional plans for their new Cultured Plant and overall 133 acre site in Cortlandville, N.Y. Future plans include an artisanal cheese making operation, tourist facility to allow the public to view the manufacturing process, and an outdoor amphitheater for concerts and other gatherings.
Number of sites:
Primary Support Contact name, email, and phone:
Primary Accounting Contact name, email, and phone:
Sales Cycle Length:
Was there a POC or Sales Engineering Project?
Phases discussed during Pre-Sale
Goals of each Phase
Appian products used:
Type of Use:
Type of routing:
How often do they route?
Where will DR be installed?
How often do they pull orders?
Number of licenses purchased:
How many users?
Interfacing with another system?
Ross - AS400
Uploading back to ERP? How often?
D2Link Provider Name:
Products interfacing with DRTrack: (OMM)
Notes from Sales Cycle:
Are there parts of our business that we can consolidate
6 month re-route cadence. Plan on having a centralized resource who would manage the re-routes
Today using tribal knowledge - Each DC does their own re-routes and sends them to Scott and Paul for review.
Post Implementation Notes: In this latest iteration (Dec 2019 to April 2020)
we moved them to modified fixed routing … build fixed routes with them making daily adjustments. This was done because of significant drop in volume they had experienced. Most significant issue was working with their Order Entry group to get a daily order file with the appropriate data. From there mostly a matter of refreshing DR knowledge they had obtained previously.
Sales Documents Included:
Byrne Dairy - Handoff Print
Modified on: Tue, 12 May, 2020 at 4:49 PM
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