If it is determined that a Customer Status Update is required.

  1. Go to: https://manage.statuspage.io 
  2. Create Incident
  3. Set:
    • Incident name
    • Incident status - Start with Investigating and update status throughout issue process.
    • Message
    • Components affected
    • Select" Send Notifications


Sample Name and Messages:


Investigating

Name:  Increased Latency

Message: We are currently experiencing increased latency on our routing services. Engineers are investigating the issue. 

Link to Incident: https://manage.statuspage.io/pages/hpww8h2slw1f/incidents/gsjdnkxf83g0 



Name: Increased Latency on RouteMatrix and Time Window Optimization

Message: We are currently experiencing increased latency on our Route Matrix and Time Window Optimization services. Our team is investigating. 

Link to Incident: https://manage.statuspage.io/pages/hpww8h2slw1f/incidents/498vm5lt4n4r 


Name: Increased Latency

Message: We are currently experiencing increased latency on our reverse geocoding and location services. Our team is currently investigating. 

Link to Incident: https://manage.statuspage.io/pages/hpww8h2slw1f/incidents/mtk3qj6gb6wd 


Monitoring

Sample Message: The issue has been identified, a fix implemented and performance is now improving. Our teams are continuing to monitor to assure full service recovery. 


Resolved

Sample Message: This incident has been resolved.



NOTE: Prior to posting an update, contact Jeff Sibio directly for approval (via Slack or x3290). If he is unavailable, contact Pat Leach (x3149)