Sumo Dashboard for Tracking


PCM Support WS Dashboard - https://service.us2.sumologic.com/ui/#/dashboard/vZPKpgOmBhduOLBdyR5m5Jbiw63ocq0llsS4zepFUkj0tKJjD538LE534qdJ 


When SUMO indicates average latency above normal threshold (RED), refer to AWS Dashboards.


AWS Dashboards for Tracking


PCMilerWS-Prod - https://console.aws.amazon.com/cloudwatch/home?region=us-east-1#dashboards:name=PCMilerWS-Prod 

PCMWS-Request-Latency - https://console.aws.amazon.com/cloudwatch/home?region=us-east-1#dashboards:name=PCMWS-Request-Latency 


SUMO Dashboard Latency is a 15-minute average, while AWS is up to the minute.


Indicators of an issue that needs investigating

  1. On PCMilerWS-Prod Dashboard - The CPU is spiking with no drops
  2. On PCMilerWS-Request-Latency - The Latency is spiking or climbing and the request count is not consistent (The orange line is going up, blue line is remaining steady)
  3. Map Tiles - Click for more details


If either of these 2 occur:

  1. Contact Vini Nair
  2. Contact Pat Leach
  3. Message Slack Channel - #server_outages


If Vini or Pat recommend a Status Site Update - CLICK HERE