If there is an after hours issue that is causing a critical issue for users for any ALK Services (Web Services, ALK Maps, web tools), use the contact information below.


NOTE: Critical issue means Outages, Severe Latency, or any other issues that are stopping users from doing business.


Primary Contact: Vini Nair: +1 484-881-1671 (Mobile)

  • All contact should go to Vini and he will handle from there.


If Vini cannot be reached:

  • Russell Rogers: +1 908-892-7147 (Mobile)
  • Charles Deng: +1 609-216-4717 (Mobile); +1 609-275-5867 (Home)
  • Sai Kai Rathan: +1 607-422-2386 (Mobile); +1 609-269-8493 (Home)


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